follow us
FaQ's & Policies
The Ins And Outs of How We Do Business
Are estimates free?
Yes, we provide free estimates upon request. You can fill out your information here on the site by clicking Contact or you can call us directly.
How soon must I cancel my appointment?
We kindly ask that you gives us at least a 48 hours notice so we can work around our schedule with the team and other customers.
Do I need to provide any of the cleaning products/materials or equipment?
Most of our customers choose to provide the products because they have the ability to buy what they like. We use our own vacuum and cleaning rags but you're more than welcome to provide yours as well.
Do you wash windows?
Yes, upon request at an additional cost.
Do you wash dishes?
Dishes are not part of our regular cleaning services. It is required that your sink is completely empty upon our arrival. We request that all rooms are semi organized upon arrival (ex: no toys or clothes all over the floors), we will not come back to clean any rooms that are occupied during our cleaning hours.
We can discuss additional cost or you can hire our housekeeping services if you need a home or room organizer as an add on to your regular cleaning service.
If I do not cancel my appointment within 48 hours will there be a charge?
We do respect your time and understand some circumstances may occur and you have to cancel your cleaning. We have to protect our business and our time as well as pay our workers. Our cancellation policy is pretty straight forward, we will charge you the full amount of the cleaning service provided in case of a cancellation that's not done 48 hours prior to the date scheduled.
Cleaning Preparation & Access Policy
Clear to Clean
To ensure our cleaning team can provide the highest quality service and complete your cleaning efficiently, we kindly ask that clients prepare the home before our cleaners arrive.
Floors & Personal Items:
Please make sure toys, clothing, shoes, and other personal belongings are picked up from floors and surfaces before the scheduled cleaning. Our cleaners are not responsible for organizing, picking up, or moving personal belongings. Excessive items left throughout the home may prevent our team from properly cleaning certain areas.
Occupied Rooms:
For safety, efficiency, and scheduling purposes, rooms that are occupied or inaccessible when our cleaners arrive may not be cleaned. Once our team has completed the cleaning and moved on to another area, they will not return to an occupied room later in the appointment to clean it. Clients are responsible for ensuring that all areas they would like cleaned are accessible at the scheduled service time.
Housekeeping & Additional Services:
If you would prefer assistance with picking up toys, folding or organizing clothing, tidying rooms, or other household tasks, we are happy to help! These services are available through our Housekeeping Services and may be added to your cleaning appointment for an additional fee.
Additional cleaning requests or services outside the original booking may also be available at an extra cost, depending on the time and scope of work required.
We appreciate your cooperation and preparation, as it allows our team to spend more time doing what they do best — making your home clean, fresh, and beautiful!
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept checks, cash or you can also pay with the Venmo app.
Cancellation Policy
Cancellation of work must be received 48 hours in advance. If we don't receive a cancellation notice within this time, we will charge you full price of the cleaning we were to provide. You can do so by simply texting us.
Satisfaction Guarantee
Our loyal customers can assure that we can be 100% trusted and our experienced team will not disappoint.